Support Diagnostics

The purpose of the Support Diagnostics page is to assist with performance-related support issues.

Open Support Diagnostics

• On the toolbar, click Tools > Support Diagnostics.

 

The information displayed on the page is static data and read-only. This data provides a snapshot of Security Manager system performance, and may be used to diagnose any potential errors. The data is updated every five minutes.

To view current values, manually refresh the browser to view updated information.

• Collection Date is the real-time timestamp of the diagnostics being captured for export. Uptime is the duration of time that the system has been running.
• Messaging System Usage displays a percentage of allocated usage.
• Database displays connection information.
• Java VM displays information related to the virtual machine.

No historical data is stored, this is a real-time snapshot of the system's performance.

 

Export Function

To export the diagnostic information, click Export. This will create a .json file that can be included in a FireMon support ticket.

Refresh the page before clicking Export.