Update Workflow Version

If a workflow has a new version to update, a download icon will display next to the workflow version.

To update the workflow version, complete the following steps.

1. On the Workflows page, select the workflow to update.
2. Click the Menu icon , and select Update Version.
3. In the Update Workflow dialog box, click OK to confirm the update.

Tickets will complete in the workflow version they were created in, despite any workflow version updates done during the ticket completion process.

Update Error

You'll see an alert icon next to the workflow version with the following message: "Error retrieving workflow pack content. This pack cannot be edited or duplicated: Unhandled exception occurred at the service layer, please check the logs."

You can try to re-upload the pack or check the logs.