About ServiceNow Integration

An active Policy Planner license is required for integration with ServiceNow.

This is the integration process for connecting Policy Planner and ServiceNow. A scoped application listed in the ServiceNow app store will be available for customers to download, install and communicate with their FireMon Policy Planner application.

With the integration, you have full Policy Planner functionality, including field edits. However, any changes made in Policy Planner to a ServiceNow integrated ticket will not be transferred back to ServiceNow.