Filter Tickets

The filter bar is set to Basic by default, which allows you to build queries using filter bricks. Clicking Advanced allows you to manually enter SIQL queries in the filter bar. For more information on SIQL and SIQL queries, see the SIQL chapter.

To filter All Tickets, complete the following steps.

  1. On the All Tickets page, click Add Filter.

The Add Filter dialog box opens, showing the criteria you can query based on the results table you are on.

  1. Select a filter object.
  2. Select a filter operator.
  3. If applicable, enter the filter data.
  4. To add additional filter data, click .
  5. Click Apply.

Use Quick Filters

  1. On the bar above the All Tickets table, select one of the following options.
    1. To view tickets that are already assigned to you, click Assigned to Me.
    2. To view tickets that are unassigned, click Unassigned.
    3. To view tickets that have been created in the last five days, click Created (Last 5 Days).

Example:

  1. A new page will open with the tickets list filtered to only show tickets that meet the filter criteria.